Thank you for helping us stay healthy, and supporting our business!
On behalf of Bannister Chevrolet Buick GMC, we want to assure you that the health and safety of our employees and customers is our number one concern. As the public health concerns of COVID-19 continue to affect our community, we are committed to help control the virus and implement necessary mitigation strategies.
All of our staff have been instructed to stay home if sick or if they could be a close contact to a known case. As of today, we have had one confirmed cases of COVID-19 among staff. The infection was contracted outside of the dealership from a family member. This staff member is not public facing and was away from the dealership during the time they could have been contagious. Due to the procedures we have in place, they did not return to work and there was no risk to our customers or public.
We recognize this is a challenging time, and we remain deeply committed to the safety of our customers and our staff as we all do our part to keep our community and families safe. With these measures, we are committed to doing our best to promote the safety and well being of all guests and associates.
The Town of Edson Mandatory Mask Bylaw has been enacted. We require all customers and staff to wear masks in public areas of the building and while interacting with one another. Any customers who arrive at the dealership without a mask will be offered one. We may refuse service to anyone who is showing symptoms or not being respectful to our employees.
Thank you for your understanding and cooperation during these uncertain and quickly changing times. We will continue to ensure that everyone visiting our dealership is kept as safe as possible and will provide updates as necessary.
BANNISTER GM OPERATIONAL CHANGES DUE TO COVID-19
SALES, SERVICE, PARTS & BODYSHOP
Bannister GM has reduced hours due to the COVID-19 Pandemic and continues to institute measures to slow the spread of COVID-19 to protect the health of our customers and staff.
Effective May 11th we will be open Monday to Friday from 8:00am to 5:00pm. Parts and Service are closed on Saturdays until further notice. Sales is open from 10am to 3pm on Saturdays.
The Bodyshop Office will be open from 8:30am to 9:30am for Drop-Offs and 3:30pm to 4:30pm for Pick-Ups (unless other arrangements have been made). We are available by phone at 780-723-3351 during Business Hours (8:30AM-12PM & 1PM-4:30PM). Estimates will be by APPOINTMENT ONLY. We are keeping a safe distance for the protection of our customers and all staff members.
Bannister Automotive Group COVID-19 Action Plan
Health and Safety
Our staff has designated members to assist and ensure that facilities are meeting our standard of cleanliness and staff health safety practices. This will include daily reporting into our head office to ensure this is strongly enforced.
Increased sanitization of all high-traffic area touchpoints within all dealerships and offices multiple times a day.
Community safety communications plan in all dealerships, including posters outlining handwashing techniques, prevention, and best practices.
Loaner/Shuttle/Test Driven Vehicles
All loaner vehicles and test drive units will be prepared and sanitized on an ongoing basis. This will include cleaning of all surfaces inside each car. This will be completed each time a guest or staff associate uses a vehicle. Our shuttle service is temporarily suspended due to the Town of Edson being under a high risk category at this time.
Service Work Preparation
Guest vehicles for service in-store are outfitted with steering wheel covers and seat protectors prior to maintenance or repair work. All technicians are required to wear disposable gloves to work on vehicles.
Discontinuation of Shared Foods
All complimentary and shared guest café fruits and pastry snacks are temporarily removed.
Test Drives and Valet Service
Increased out-of-dealership test drives and vehicle maintenance valet pickup services are offered.
Company Policy for Employee Travel
No unnecessary business travel by staff associates. Staff are required to advise personal travel destinations so the company can make necessary arrangements.
As outlined by health officials, staff are expected to practice frequent hand washing and refrain from handshaking.
Bannister Automotive Group will be monitoring further developments so that we can quickly adapt and continue to provide the services you need along with the best possible experience.
For national and local updates, please visit the following resources: